It is important that students keep in touch with their parents/guardians during their stay. During their free time students can contact home using their mobile phone (e.g. WhatsApp). If parents/guardians are unable to contact their child, they can call our office and arrange a convenient time to call back.

If you wish to visit your child or take them off-site during the course, please contact the Centre Admin in advance to organise. When you arrive, please report directly to the Centre Office to show identification, and complete the visitor form

Students can receive letters, parcels, and packages at the school address at any time during their stay.

Unfortunately, we are not able to send post on once a student has departed.

The ideas, opinion, suggestions, and feedback of our students are key to the students enjoyment and the success of Exsportise. Students are encouraged and provided a safe environment to give feedback at any point during their stay. Midweek, students must complete a short feedback form that covers all aspects of camp. Any concerns or problems highlighted in any feedback will be discussed further with the student and appropriately actioned by the Welfare Manager. We recognise that students may not always mention everything, so we are always open to feedback from parents throughout camp.

On camp, Exsportise takes photos of students during their activities and uploads them to a password-protected gallery at:

https://exsportise.co.uk/photo-gallery

The password will be sent via email prior to camp if you have opted in to photo consent.

Exsportise is not responsible for students’ lost property. If forgotten items are located after a student has left, we can return these items by post/courier, but the parent will need to cover all postage/delivery costs. Exsportise keeps items for 30 days after camp.

If your child has ever suffered from homesickness or if it is their first time at camp and you think they might suffer from homesickness, please keep contact to an absolute minimum over the first few days that they are with us.

Exsportise staff are very experienced at dealing with homesickness and we often find that after 2 or 3 days the homesickness has vanished.

Please note that we do not offer refunds if your child leaves early due to homesickness.

It is always best to remind the Centre Manager or Camp Admins if your child has a birthday while they are at camp (on arrival or contact during camp)

We do our best to make it a really special day with a birthday cake

If you have an emergency and need to contact your child, please telephone the appropriate number and speak to the Centre Manager first. He or she will either get your child to the phone or relay any message in an appropriate manner.

Our 24 hour emergency telephone numbers will be sent to you before the start of camp.

If your child accidentally, or deliberately causes damage to anything at camp then you will be contacted by the Centre Manager and sent an invoice to cover the cost of any necessary repairs.

All sessions and activities are compulsory for all students, including evening entertainment and weekend excursions (if staying for more than one week). This is to ensure your child 's safety.

Our staff to student ratio averages 1:4, allowing very close supervision, and most staff are resident on site.

Exsportise staff will provide 24 hour on and off site supervision and there is also CCTV in operation in some areas of the schools. Exsportise staff have rooms that are adjacent to the students’ rooms in the accommodation.

All of our schools operate a strict “No Nuts” policy, where no food/snacks with nuts or traces of nuts are allowed on site

If students arrive, are found with, or are sent snacks containing nuts, these will be confiscated and returned at departure.

We always try to do our very best to make sure that you and your child are fully satisfied with their course and time at camp. However, occasionally things can and do go wrong.

If there are any matters that you or your child are dissatisfied with while your child is at camp please contact the Centre Manager immediately (see contact details). We will then be in a position to begin to put things right. It is impossible to rectify a problem after your child has left camp. For serious problems or for a problem the Centre Manager is unable to resolve, please contact Head Office.

If Exsportise is unable to solve the problem to your satisfaction during the course please write to us at Head Office within 10 days of your child leaving camp with all the details.

We will only consider compensation if this procedure has been followed. If you still feel that Exsportise has been unable to solve your problem you are welcome to contact English UK (Info@englishuk.com) for further help.